✔ If due to natural calamity or bandh the visitors are unable to visit the ekante cottages, the booking money will be refunded after deduction of service charge @10% of the booking amount at the discretion of the management. But in such case an application for refund had to be made showing the reason which must be a valid one.
✔ Cancellation rules
✓ More than clear 15(fifteen) days – 80% will be refunded.
✔ In case of cancellation of booking made through online system admissible amount will be refunded automatically in the account from which payment was made. In other case, an application should be made for refund as admissible stating Name of booking person, Bank name, Branch name, Account No. and IFSC Code.
✓ Between clear 07(seven) days & clear 15(fifteen) days – 60% will be refunded.
✓ Between clear 04(four) days & clear 07(seven) days– 20% will be refunded.
✓ Less than 04(four) days – No refund.
✓ Calculation of refund will only be done upon the Basic Amount.
✓ For Part cancellation, normal refund rules will be applicable.
✓ Refund will be admissible only upon production of the original reservation slip.
*Clear Days means that the date of occupation and the date of cancellation would not be counted. Moreover, SUNDAYS & HOLIDAYS would not be excluded for calculation of cancellation charges.
* Rate of Service tax may be revised as per Govt. of India orders and rate of Luxury tax may be revised as per Govt. of WB orders.